Customer Support

Having issues?

Some of the most frequently asked questions from users are listed below with helpful answers from our Support Team. If you need help with something not answered below, you can also visit the Big Interview Support Site for additional resources.

If you don’t find an answer below or Big Interview Support site, we’d love the opportunity to help you. You can get in touch with our Support Team directly at support@biginterview.com

Report a bug

Shoot us an email at support@biginterview.com with a link and a screenshot.

Response times from our Support Team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses.

FAQ

BIG INTERVIEW ACCOUNTS

How do I do things such as upgrade, cancel, pause or update my billing information?

You can find these options on the YOUR ACCOUNT page in the member area. There you can easily edit or cancel your account.

Can I gift a subscription to someone?

Yes! We do offer gift certificates. Please email support@biginterview.com for more information.

Do you have a free trial?

We offer everyone a 7 day free trial! You can take advantage of it by visiting our sign-up page!

Do you offer a Group Membership at a discounted rate?

We do offer group membership discounts. Please fill out the form at Group Memberships and someone from our Groups Team will follow up with you.

Can I use an internationally accepted debit or credit card to enroll?

As long as your card is allowed to be used within the United States, yes!