Customer Support

Having issues?

Some of the most frequently asked questions from users are listed below with helpful answers from our Support Team. If you need help with something not answered below, you can also visit the Big Interview Support Site for additional resources.

If you don’t find an answer below or Big Interview Support site, we’d love the opportunity to help you. You can get in touch with our Support Team directly at [email protected]

Report a bug

Shoot us an email at [email protected] with a link and a screenshot.

Response times from our Support Team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses.


How do I do things such as upgrade, cancel, pause or update my billing information?

You can find these options on the YOUR ACCOUNT page in the member area. There you can easily edit or cancel your account.

Can I gift a subscription to someone?

Yes! We do offer gift certificates. Please email [email protected] for more information.

Do you offer a Group Membership at a discounted rate?

Absolutely. Please fill out the form at Group Memberships and someone from our Groups Team will follow up with you.

Can I use an internationally accepted debit or credit card to enroll?

As long as the card is allowed for use within the United States, yes!