Some of the most frequently asked questions from users are listed below with helpful answers from our Support Team. If you need help with something not answered below, you can also visit the Big Interview Support Site for additional resources.
If you don’t find an answer below or Big Interview Support site, we’d love the opportunity to help you. You can get in touch with our Support Team directly at firstname.lastname@example.org
Report a bug
Shoot us an email at email@example.com with a link and a screenshot.
Response times from our Support Team are fastest from 9am-6pm ET, Monday thru Thursday. Support requests submitted outside those times may receive delayed responses.
How do I do things such as upgrade, cancel, pause or update my billing information?
You can find these options on the YOUR ACCOUNT page in the member area. There you can easily edit or cancel your account.
Do you offer a Group Membership at a discounted rate?
Yes! We do offer gift certificates. Please email firstname.lastname@example.org for more information.
Can I gift a subscription to someone?
We do offer group membership discounts. Please fill out the form at Group Memberships and someone from our Groups Team will follow up with you.
Can I use an internationally accepted debit or credit card to enroll?
As long as your card is allowed to be used within the United States, yes!