Big Interview Privacy Policy
1. Who we are
Skillful Communications, Inc. ("Big Interview," "we," "us," or "our") operates the Big Interview platform, including biginterview.com, biginterviewmedical.com, our mobile applications, and related services (collectively, the "Service"). Our principal place of business is 244 Fifth Avenue, Suite 227P, New York, NY 10001, United States.
For privacy questions, contact privacy@biginterview.com. For all other inquiries, contact support@biginterview.com.
2. Scope
This Policy describes how we handle personal information when you use the Service, visit our websites, or otherwise interact with us. It applies to consumer subscribers, end users of institutional accounts, website visitors, and prospective customers.
Where the Service is provided to an educational institution, government agency, employer, or other enterprise customer, that customer is the controller of its end users' personal information and Big Interview acts as a processor or service provider. In those cases, this Policy supplements but does not override the customer's privacy notices and the written agreement between the customer and Big Interview. In the event of a conflict, the written agreement governs.
3. Personal information we collect
3.1 Information you provide
- Account registration information, such as name, email address, password (stored as a salted hash), and similar profile details.
- Practice content you create, such as resumes you upload, written answers, and audio and video recordings you record using the Service.
- Payment information, where applicable. We use third-party payment processors and do not store full payment card numbers.
- Communications, such as messages to support and feedback you provide.
3.2 Information collected automatically
- Device and connection data, such as IP address, browser type, operating system, and general (non-precise) location inferred from IP address.
- Usage data, such as pages viewed, features used, session duration, and error reports.
- Cookies and similar technologies, including session cookies, persistent cookies, local storage, and pixel tags. Categories include strictly necessary, preference, analytics, and (where consent is given on our marketing website) advertising cookies.
3.3 Information from third parties
- Institutional rosters and identifiers when you access the Service through a school, employer, government program, or similar customer.
- Authentication identifiers when you sign in through a third-party identity provider.
3.4 Audio and video recordings
The Service allows you to create audio and video recordings of yourself practicing interview answers. These recordings are stored in your account and processed to deliver the Service, including generating transcripts and automated feedback. We do not extract facial geometry, voiceprints, or other biometric identifiers or biometric information as those terms are defined under the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, the Washington biometric privacy statute, or comparable laws. We do not use these recordings to identify or authenticate any individual. We do not sell or otherwise disclose these recordings to third parties for biometric processing. Service providers we engage to support these features are contractually limited to processing recordings as needed to deliver the Service.
4. How we use personal information
We use personal information to:
- Create and operate your account and deliver the Service.
- Generate automated feedback on your interview practice and resume content.
- Process payments and prevent fraud.
- Provide customer support and send service, security, and transactional messages.
- Send marketing communications where permitted, with the ability to opt out at any time.
- Measure, analyze, and improve the Service.
- Comply with legal obligations and enforce our agreements.
- Conduct corporate transactions such as a merger, acquisition, or financing.
Where required by law, we rely on one or more of the following legal bases for processing: performance of a contract, legitimate interests, consent, and compliance with legal obligations.
5. Automated feedback and AI features
The Service uses automated systems, including third-party artificial intelligence and large language model providers, to generate transcripts, suggestions, scores, and feedback on your practice content. These outputs are educational and self-improvement tools only. The Service does not make hiring, admissions, employment, eligibility, licensing, or other legally significant decisions about any user, and automated outputs do not determine any such decision. Users retain full discretion over how they use or disregard automated feedback. Where an institutional customer has enabled coaching or review features, a human reviewer designated by the institution may review your content.
If you have questions about automated outputs, contact privacy@biginterview.com.
6. How we share personal information
6.1 Service providers
We share personal information with service providers we engage to operate the Service, including for hosting, storage, processing, transcription, analytics, customer support, payment processing, and communications. These service providers are contractually required to protect personal information and use it only to provide services to us. A current list of our material service providers is available on request to enterprise customers under their written agreement with us.
6.2 Institutional customers
If you access the Service through a school, employer, government program, or similar customer, we share your account information, practice activity, and content with that customer in accordance with its written agreement with us. The customer's privacy notices govern its handling of that information.
6.3 Legal and safety
We disclose personal information where we believe in good faith that disclosure is required by law, court order, subpoena, or governmental request, or is necessary to protect our rights, the safety of our users, or the security of the Service.
6.4 Corporate transactions
If we are involved in a merger, acquisition, reorganization, financing, or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to confidentiality protections.
6.5 With your direction
We share personal information with other parties when you direct us to do so, for example by sharing a practice session with a coach.
6.6 We do not sell personal information
We do not sell personal information for monetary consideration. Some analytics and (on our marketing website only) advertising cookies may constitute "sharing" or "selling" under the broad definitions used by certain U.S. state privacy laws, including the California Consumer Privacy Act. You can opt out of these activities through the "Your Privacy Choices" link in our website footer. We do not display third-party advertisements within the authenticated Service.
6.7 Student records
Where we process student records on behalf of educational institutions, we treat those records as "education records" under the Family Educational Rights and Privacy Act and act as a school official with a legitimate educational interest. We do not sell student records and we do not use student records to engage in targeted advertising directed at students. Big Interview is a signatory to the Student Privacy Pledge with respect to its higher education services.
7. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The general retention practices below are subject to backup overwrite cycles and to longer retention where required by law, contract, or legal hold.
Category
General retention practice
Account profile and content (including resumes, recordings, and feedback)
Retained while your account is active. Deleted following user-initiated account deletion, subject to backup overwrite cycles. Long-inactive accounts may be deleted in our discretion.
Operational records (such as logs, analytics events, and support tickets)
Retained for the period reasonably necessary to operate, secure, support, and improve the Services.
Financial records and records under legal hold
Retained as required by applicable tax, accounting, contractual, or legal hold obligations.
De-identified and aggregated data that cannot reasonably be linked to an individual may be retained indefinitely.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Measures include encryption of personal information in transit, encryption at rest for supported storage services, access controls, multi-factor authentication for administrative access, vulnerability management, logging, and incident response procedures.
Big Interview is implementing controls aligned to the AICPA Trust Services Criteria and is pursuing independent SOC 2 examination. Current security program status is available on request to enterprise customers under their written agreement with us.
No method of transmission or storage is completely secure. If we become aware of a security incident affecting your personal information, we will notify you and any required regulator in accordance with applicable law.
9. Your rights and choices
Depending on where you live and which laws apply to you, you may have the following rights with respect to your personal information. The availability of each right depends on applicable law.
- Right to know what personal information we hold about you and to access a copy.
- Right to correct inaccurate personal information.
- Right to delete personal information, subject to legal exceptions.
- Right to data portability where technically feasible.
- Right to opt out of targeted advertising and the "sharing" or "selling" of personal information.
- Right to limit the use and disclosure of sensitive personal information.
- Right to withdraw consent where we rely on consent (for example, marketing emails). Withdrawal does not affect the lawfulness of prior processing.
- Right to object to processing based on legitimate interests.
- Right to non-discrimination for exercising your rights.
- Right to appeal a decision we make about a request, where required by law.
- Right to lodge a complaint with a supervisory authority.
10. How to exercise your rights
Submit requests to privacy@biginterview.com or through the "Your Privacy Choices" link in the footer of biginterview.com. We may request additional information to verify your identity. Authorized agents acting on your behalf must provide written authorization.
We respond to verifiable requests within the period required by applicable law, generally 30 to 45 days, with a single extension where permitted. If we decline a request, we will explain why and, where required by law, inform you of your right to appeal.
You can manage cookie preferences through our cookie banner and your browser settings. Marketing emails contain an unsubscribe link. Transactional and service-related messages are not subject to opt-out.
11. Children
The Service is not directed to and is not intended for use by children under the age of 13. We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information from a child under 13 without an applicable lawful basis, we will delete it. If you believe a child under 13 has provided us with personal information, please contact privacy@biginterview.com.
Where the Service is made available to minors aged 13 to 17 through an institutional customer, the institution is responsible for obtaining any required parental or guardian consent. We do not knowingly sell or share the personal information of users under 16 for cross-context behavioral advertising.
12. Government workforce program users
Some users access the Service through state or local workforce agencies, American Job Centers, unemployment-claimant programs, or similar government-operated employment programs. When we provide the Service under a government contract, participant data is handled in accordance with that contract, which may include obligations on confidentiality, data residency, security, and permissible uses. Those contractual obligations supplement, and in case of conflict take precedence over, the general provisions of this Policy.
Government program participant data is not used for marketing and is not shared with third parties except as necessary to provide the Service or as required by law.
13. International users and data transfers
Big Interview is based in the United States and the Service is operated from the United States. If you access the Service from outside the United States, your personal information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you understand that your personal information may be processed in the United States. Where required by applicable law, we use appropriate safeguards for international transfers.
14. Cookies and tracking
Our cookie notice describes the cookies and similar technologies we use, their purposes, and their general retention. Where required by law, cookies other than strictly necessary cookies are set only after affirmative consent.
We use product analytics tools to measure and improve the Service and, in some cases, to provide aggregated usage reporting to institutional customers. We do not display third-party advertisements within the authenticated Service. On our marketing website, we may use advertising and retargeting technologies where consented to, and you may opt out through the "Your Privacy Choices" link in the footer or through industry opt-out tools maintained by the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Digital Advertising Alliance.
The Service may include embedded third-party content, such as videos. Information collected through embedded third-party content is governed by the third party's own privacy practices.
15. Third-party links
The Service may link to third-party websites and services. We are not responsible for the privacy practices of those third parties. Review their privacy notices before providing personal information.
16. Disputes
Disputes arising under or relating to this Policy are governed by the dispute resolution provisions of our Terms of Service, including any informal dispute resolution, arbitration, class action waiver, and related provisions set forth there. By using the Service, you agree that those provisions apply to disputes concerning this Policy.
17. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will notify registered users by email or in-product notice before the changes take effect, and we will update the "Last updated" date above. The version of this Policy in effect at the time of collection governs the collection of personal information; the current Policy governs ongoing use and disclosure.
18. Contact
Skillful Communications, Inc.
244 Fifth Avenue, Suite 227P
New York, NY 10001
United States
privacy@biginterview.com